Claims Handler - Belfast

Claims Hander

Our client is a very successful firm of delegated underwriters, acting on behalf of a number of large, financially strong Insurance Companies. As part of their continued growth an excellent opportunity has arisen for an experienced Claims handler to join them.

As claims handler your purpose will be to investigate, negotiate and settle designated motor damage claims up to stipulated authority levels.

Main Duties

  • Investigating, negotiating and settling of designated claims, ensuring that Company resources are utilised in a cost effective manner.

  • Ensuring efficient progress and update of claims through the system.

  • Dealing with enquiries from insurance brokers, policyholders and other clients.

  • Liaising with other internal departments and external service providers.

  • Liaising with senior handler and team leader as and when necessary.

  • Preparation of documentation for cheque approval.

  • Reporting to insurers.

  • Maintaining FCA compliance at all times.

General Duties

  • Complying with all company policies and procedures, including health and safety procedures.

  • Carrying out any other functions deemed necessary by the Team Leader for the effective operation of the department.

  • Remuneration and Conditions of Employment

  • Salary is negotiable, depending on qualifications and experience

Employee benefits

  • 20 days annual leave plus 11 statutory days, with additional annual leave accruing based on length of service.

  • Company Pension Scheme

  • Private Medical Insurance

  • Eye care scheme

  • Staff Discount

Person specification


  • 5 GCSEs at grade C or above (including Maths and English). This may be waived in lieu of extensive relevant experience.       

  • Minimum of 2 years’ experience in a claims environment within the insurance industry.

  • Experience of Motor Damage, or Property Claims

  • Computer literate, with good working knowledge of computerised claims systems         

  • Strong negotiation skills.

  • Ability to communicate effectively at all levels using a variety of media.

  • An effective, willing and enthusiastic team player.

  • Self-motivated with the ability to act on own initiative.

  • Ability to investigate and make prompt decisions.

  • Possesses the energy, enthusiasm and ability to work within a demanding environment that requires a hands-on approach.           

Desirable Criteria

  • Knowledge of GB/NI/ROI territories

  • Be in possession of, or working towards, CII exams


To discuss the position in complete confidence please contact Rachael Stewart or apply via the online application process.

As a corporate member of the Recruitment and Employment Confederation (REC), Bond Search & Selection operates as both an Employment Agency and Employment Business. We adhere to all relevant legislation and offer services regardless of age, race, sex, disability or religious belief.

Job type: 
Rachael Stewart
02890 339968

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