Customer Advisor

Customer Advisor

Temporary, Full time

£7.90ph

Mon-Fri 0830-1700 (early Friday finishes at 1630)

East Belfast

Company Information

We are currently recruiting for a Customer Advisor on a temporary basis for our Energy client based in East Belfast. This is a temporary on going role with the possibility of permanency.

Job Description

  • Dispatch engineers to all jobs with the support of other staff
  • Update database and other data capture systems in a timely manner and maintain sequential files of all engineers job sheets.
  • Support the timely provision of reports to management concerning business objectives.
  • Liaise with customers to agree appointment dates or resolve problems and complaints regarding PES activities.
  • Liaise with all departments within Phoenix to help resolve customer related issues within company standards of service.
  • Support all processes required to ensure effective operation of emergency services including rota preparation, database update, liaison with dispatch centre, issue of safety notices to the Health & Safety Inspectorate.
  • Support processes to ensure that all Customer Chargeable quotations and renewals are issued in a timely controlled manner.

Role Requirements

  • At least 1 year of experience working in a customer advisor role or call handling position
  • 5 GCSEs including Eng + Maths A-C
  • Excellent telephone manner and communication skills
  • Proficient in MS Office packages

 

If you feel this role is suitable for you, please apply using the link or alternatively get in touch with Ciara Bell at ciara@bondselection.com or on 02890339968.

As a corporate member of the Recruitment and Employment Confederation (REC), Bond Search & Selection operates as both an Employment Agency and Employment Business. We adhere to all relevant legislation and offer services regardless of age, race, sex, disability or religious belief.

Job type: 
Temporary
Contact: 
Ciara
Telephone: 
02890 339968
Location: 
Belfast BT3
Salary: 
£16000
Reference: 
CBCBPHXx
ciara@bondselection.com

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