Customer Advisor (Outbound)

Customer Advisor (Outbound)

Temporary, Full time

£7.50ph

Mon-Fri 0830-1700

East Belfast

Company Information

We are currently recruiting for an Outbound Customer Advisor on a temporary basis for our Energy client in East Belfast. This is a temporary on going role with the possibility of permanency.

Job Description

  • Making cold calls to potential customers to arrange home/business appointments through selling the benefits of natural gas and promoting the opportunity to connect.
  • Working from secure data held on company systems to develop new connection business and to progress existing customer statements of interest.
  • Providing advice on promotional offers, installers and other issues that might delay or block an appointment or new connection.
  • Working from secure data held on company systems to contact existing customers to arrange boiler check appointments.
  • Achieve weekly and monthly connection targets set for outbound sales
  • Respond to telephone queries raised by customers, following defined business processes, delivering customer service requests and initiating remedial action in respect of complaints and reported gas emergencies

Role Requirements

  • Experience of working in a customer advisor outbound role
  • Experience of working to targets
  • Relevant outbound calling experience with an excellent telephone manner
  • Maintain high standards of accuracy when updating company system
  • Able to develop good relationships with customers and colleagues
  • Excellent written and verbal communication skills

If you feel this role is suitable for you, please apply using the link or alternatively get in touch with Ciara Bell at ciara@bondselection.com or on 02890339968.

 

As a corporate member of the Recruitment and Employment Confederation (REC), Bond Search & Selection operates as both an Employment Agency and Employment Business. We adhere to all relevant legislation and offer services regardless of age, race, sex, disability or religious belief.

 

Job type: 
Temporary
Contact: 
Ciara
Telephone: 
02890 339968
Location: 
Belfast BT3
Salary: 
£14500
Reference: 
CBCSAOB
ciara@bondselection.com

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