Customer Advisor (Outbound)

Customer Advisor (Outbound)

Temporary, Full time


Mon-Fri 0830-1700

East Belfast

Company Information

We are currently recruiting for an Outbound Customer Advisor on a temporary basis for our Energy client in East Belfast. This is a temporary on going role with the possibility of permanency.

Job Description

  • Making cold calls to potential customers to arrange home/business appointments through selling the benefits of natural gas and promoting the opportunity to connect.
  • Working from secure data held on company systems to develop new connection business and to progress existing customer statements of interest.
  • Providing advice on promotional offers, installers and other issues that might delay or block an appointment or new connection.
  • Working from secure data held on company systems to contact existing customers to arrange boiler check appointments.
  • Achieve weekly and monthly connection targets set for outbound sales
  • Respond to telephone queries raised by customers, following defined business processes, delivering customer service requests and initiating remedial action in respect of complaints and reported gas emergencies

Role Requirements

  • Experience of working in a customer advisor outbound role
  • Experience of working to targets
  • Relevant outbound calling experience with an excellent telephone manner
  • Maintain high standards of accuracy when updating company system
  • Able to develop good relationships with customers and colleagues
  • Excellent written and verbal communication skills

If you feel this role is suitable for you, please apply using the link or alternatively get in touch with Ciara Bell at or on 02890339968.


As a corporate member of the Recruitment and Employment Confederation (REC), Bond Search & Selection operates as both an Employment Agency and Employment Business. We adhere to all relevant legislation and offer services regardless of age, race, sex, disability or religious belief.


Job type: 
02890 339968
Belfast BT3

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