Senior Customer Service - Technical Support

Senior Customer Service - Technical Support

South East Belfast area

£20,000 - £22,000 pa

Full time, permanent

Company Information

An excellent opportunity has arisen for an experienced senior customer service advisor focusing on technical support to join a progressive company. This company work within a very demanding market and are constantly on the forefront of innovation in customer support. This role will come with training and an excellent benefits package.

Job Description

  • You will be responsible for handling customer calls/ queries professionally at all times
  • WLR3 – Troubleshooting issues and reporting faults to 2nd line support teams
  • SIP/ Cloud – Troubleshooting issues affecting service configuration, operation and performance (QOS)
  • You will need to diagnose and resolve issues with customers’ hosted telephones
  • Ensure resolution of faults within specified timeframes
  • Log and forward phone system faults
  • This role will require all faults/ queries to be recorded on CRM at all times
  • You will need to provide support to the team lead with mentoring new and less experience employees

Role Requirements

  • At least 3 years’ experience working within a busy technical support/ customer service in this department
  • You will need to have the ability to conduct initial troubleshooting & diagnostics as per the key responsibilities mentioned above
  • You should have experience in liaising with multiple third party suppliers
  • This will also require a proven track record with meeting deadlines

If you feel this role is suitable for you, please apply using the link or alternatively please get in touch with Clodagh McKeefry on or 0289033996

As a corporate member of the Recruitment and Employment Confederation (REC), Bond Search & Selection operates as both an Employment Agency and Employment Business. We adhere to all relevant legislation and offer services regardless of age, race, sex, disability or religious belief.

Job type: 
Office Support
02890 339968
Newtownards - Ballygowan BT23

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