Call Handler

Call Handler

Belfast area

£8.00 - £9.00ph

Full time, permanent role working on a shift pattern

Company Information

A brilliant opportunity has arisen to work within one of the largest companies of its kind within Belfast as a Call Handler. This position would be ideal for someone coming from a call centre type of environment, who is used to dealing with high volume calls and is passionate about customer service. This company offer excellent progression opportunities as well as a lot of training throughout your employment.

Job Description

  • This role involves dealing with queries from customers and staff and resolving these as best possible
  • This is a 24/7 operation and you be expected to prepare a handover for the supervisor on the next shift to you
  • You will be required to train any new, junior call handlers that join the team on their internal systems and processes
  • As your time within this position lengthens you will be given more responsibilities and opportunities to learn new skills
  • This role requires excellent team communication, you will be required to work with the different departments to make a smooth running operation

Role Requirements

  • This role would require a minimum of 2 years’ call centre experience
  • You should be confident speaking with different members of the public and liaising with internal staff members
  • The ideal candidate will be passionate about customer service and keen to progress their career
  • You will need a minimum of 4 GCSE’s including a pass in English or Maths

If you feel this role is suitable for you, please apply using the link or alternatively please get in touch with Clodagh McKeefry on or 02890339968.

As a corporate member of the Recruitment and Employment Confederation (REC), Bond Search & Selection operates as both an Employment Agency and Employment Business. We adhere to all relevant legislation and offer services regardless of age, race, sex, disability or religious belief.

Job type: 
Office Support
02890 339968
Belfast BT9

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