Appointments Team Leader - Belfast

Appointments Team Leader

Full time/Permanent

37.5 hours per week Monday to Friday 9am – 5pm

£20,000 - £23,000


Our client, a world class provider of private Healthcare is seeking an Appointments Team Leader for their ever expanding team.  The role is Based in their Head Quarters in Belfast however will occasionally require the individual to travel to their other sites.

Job Summary

The post holder will lead and manage a team to co-ordinate a network of consultants across multiple locations to ensure outpatient and inpatient capacity demands are met. They will ensure that multiple consultant waiting lists are managed in and appropriate and timely manner. The post holder will be responsible for forecasting clinic and theatre capacity requirements in line with current and future organisational objectives, in conjunction with other departments.

Key Responsibilities:

  • Monitoring the effectiveness of individual team members, motivating, coaching and encouraging their development as necessary.

  • Provide management reports on Key Performance Indicators and overall activity.

  • To manage workflow, ensuring customer service standards are adhered to.

  • Provide knowledge and support to team members, maximising the level of query resolution at first point of contact.

  • To work closely with other team leaders and the operational managers to ensure the effective delivery of services and contracts.

  • To ensure all relevant information is communicated to all administrators in an appropriate manner in order to fulfil the contract parameters and operational key performance indicators.

  • Set and review individual and team performances.

Person Specification:


  • 5 GCSE grades A-C including Maths and English or equivalent

  • 3 year’s administrative experience

  • 1 year’s team leader/management experience

  • Experience of working to strict deadlines within a complex business environment.

  • High proficiency in IT

  • Understanding of the Data Protection Act and importance of confidentiality

  • Strong communication and leadership skills

  • Highly organised and a proven ability to prioritise

  • A high level of confidentiality

  • Extremely diligent

  • Flexibility and willingness to learn

  • Ability to work as part of a team

  • Ability to work accurately with attention to detail

  • Motivated and enthusiastic

  • Commitment to on-going development


  • Previous experience in a hospital administrative environment

  • Previous planning / coordination experience

  • GCSE or equivalent qualification in ICT

  • Knowledge of medical terminology

If you would like more information on this role you can contact one of the team or you can apply via the link provided.


As a corporate member of the Recruitment and Employment Confederation (REC), Bond Search & Selection operates as both an Employment Agency and Employment Business. We adhere to all relevant legislation and offer services regardless of age, race, sex, disability or religious belief.

Job type: 
Rachael Stewart
02890 339968

Apply for this position directly